Event Management Company Accelerates Digital Audience Engagement Through Secure Productized Platform

The Challenge

Aurora Arts Network, a national entertainment and cultural production organization, sought to modernize its digital audience engagement by launching a cloud-based streaming and ticketing platform. The platform aimed to integrate event management, content distribution, and subscriber analytics to create new recurring revenue models. However, early adoption revealed severe reliability and data security issues. Unsecured APIs and inconsistent data-handling practices exposed user credentials and purchase histories, leading to regulatory inquiries under the Personal Information Protection and Electronic Documents Act (PIPEDA). Inadequate product governance, limited testing procedures, and fragmented development oversight further compounded delays, threatening the company’s reputation and stakeholder confidence.

Our Solution

Our Productized Offerings and Platforms team was engaged to design and implement a Secure Productization Framework tailored to Aurora’s entertainment and digital media operations. We began by assessing platform architecture, content governance, and API integrations to identify systemic security and compliance gaps.

Key measures included establishing a Platform Governance Charter defining ownership and accountability across engineering, marketing, and IT divisions; implementing a Secure Development Lifecycle (SDLC) with automated code scanning and penetration testing; deploying DevSecOps pipelines for consistent and compliant releases; and aligning platform operations with PIPEDA and ISO/IEC 27001 standards. We also created client-facing assurance documentation outlining privacy practices, uptime guarantees, and data security commitments.

The Value

Within six months, Aurora Arts Network achieved measurable improvement in security, efficiency, and audience satisfaction: a 90% reduction in platform outages, 35% faster content onboarding for artists, and full PIPEDA compliance validation through third-party audit. The organization reported a 25% increase in digital engagement revenue, driven by enhanced reliability and user trust. The implementation of a Productized Platform Governance Model enabled Aurora to scale its digital ecosystem securely, positioning it as a leader in the Canadian arts and entertainment sector.

Implementation Roadmap

1. Assessment (Weeks 1–3): Conduct platform architecture and compliance review; identify risks and gaps.

2. Framework Design (Weeks 4–6): Develop Secure Productization Framework; define SDLC and governance roles.

3. Deployment (Weeks 7–12): Implement DevSecOps pipelines, integrate monitoring and validation tools.

4. Optimization (Weeks 13–16): Enhance analytics dashboards, train teams, and refine compliance procedures.

5. Continuous Improvement (Ongoing): Conduct quarterly audits, update governance documentation, and maintain assurance reporting.

Info Sheet

Necessary Action Type and Steps to Be Taken:

  • Establish a Secure Productization Framework integrating governance, compliance, and lifecycle management.
  • Implement DevSecOps pipelines to ensure continuous validation and secure deployment practices.
  • Conduct API, content, and data validation testing before platform releases.
  • Integrate automated monitoring, compliance dashboards, and incident response features.
  • Align platform architecture and privacy practices with PIPEDA and ISO/IEC 27001.
  • Develop and maintain customer-facing assurance documentation to demonstrate transparency and trust.

Industry Sector:

Arts, Entertainment, and Recreation — Digital Media and Platform Services

Applicable Legislation:

  • PIPEDA (Personal Information Protection and Electronic Documents Act)
  • ISO/IEC 27001 (Information Security Management)
  • NIST Cybersecurity Framework (Platform Security Integration)
  • Canadian Cyber Security Standards for Digital Platforms

Third Parties:

  • Cloud hosting provider supporting platform infrastructure
  • API security and DevSecOps automation vendors
  • Privacy auditors and certification bodies validating compliance alignment
  • Insurance underwriters reviewing platform security controls
  • Content creators and partners relying on secure data handling