The Challenge When the City of Eastbrook’s IT department noticed an unusual surge in suspicious email reports, few were concerned at first. A few spam…
The Challenge When the National Infrastructure Development Agency (NIDA) underwent its first comprehensive cybersecurity compliance audit under the new Canadian Digital Security Governance Framework (CDSGF),…
The Challenge In late September, the Provincial Social Services Agency (PSSA), responsible for administering child welfare and income support programs across multiple regions, faced a…
The Challenge In early spring, the provincial Shared Services Centre (SSC), a centralized IT hub for more than thirty municipal departments, was hit by a…
The Challenge In late autumn, a mid-sized Regional Public Health Unit (RPHU) in Ontario began migrating its outdated case management system to a new cloud-based…
The Challenge As digital transformation accelerated across Canada’s public sector, the Information Technology Branch of a mid-sized provincial ministry found itself facing a serious workforce…
The Challenge The provincial government of “Eastland” launched a plan to consolidate citizen data across several ministries into a unified digital service platform. The goal…
The Challenge The Central Administrative Agency (CAA) began a modernization initiative with a clear objective: to improve transparency across its extensive network of third-party service…
The Challenge It began on a quiet Monday morning in late April. Employees across several municipalities in the Northern Lakes Region received urgent-looking emails that…
The Challenge The City of Riverton’s municipal IT department had long been recognized for its reliable delivery of digital services, including utilities, citizen records, and…
